claims

support

At AFNIC, we understand that the claims process is a critical aspect of insurance, and we are committed to providing efficient and compassionate claims support to our valued customers.

Our dedicated claims team is here to assist you every step of the way, ensuring a seamless and hassle-free experience during your time of need.

How to file a claim?

Filing a claim with AFNIC is easy and straightforward. Follow these simple steps to initiate the claims process:

Step 1: Contact Us

Reach out to us at 800 AFNIC (23642), WhatsApp +971 80023642, or email callcenter@fujinsco.ae.

Please have the following documents ready to open your claim: Police Report, Emirates ID, Driving License, and Vehicle Registration card.

Step 2: Visit a Claims Office

Bring your vehicle to the nearest AFNIC Claims office for a damage assessment. For our claims locations please click the following link.

Step 3: Repair Process

After the assessment, your vehicle will be sent for repairs. If your policy includes 'Inside Agency' coverage, repairs will be done at the respective agency. Otherwise, your vehicle will be sent to one of AFNIC’s workshops.