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Customer Service Standards

Customer Service Standards

1. POLITE & RESPECTFUL:

     o Greet every customer with a smile.

     o Treat customers with respect.

     o Listen and try to understand the customers.

 

2. UNDERSTANDING & FLEXIBLE:

     o Put oneself in the customers’ shoes.

     o Remember that customers’ issues are our issues.

     o Always speak in a friendly and calm tone.

 

3. RESPONSIBLE & PROFESSIONAL:

     o Deliver on every commitment made to our customers.

     o Find solutions to the customers’ problems.

     o Give ones’ full attention to each customer.

 

4. INNOVATIVE & INITIATIVE:

     o Create an innovative customer experience.

     o Ensure that every interaction is a positive one.

     o Exceed customers’ expectations.

Middle East Insurance Review, June 2020
       AFNIC’s CEO Mr Antoine Maalouli was featured in the Middle East Insurance Review – Customer Engagement June 2020 Cover Story. He discussed the evolution of AFNIC’s customer engagement strategy and how it developed during the Covid-19...
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Gain An Extra Layer Of Protection To Combact Cancer With Health Insurance
                    #AFNICPinktoberFacts October is the dedicated month for spreading awareness about Breast Cancer. To encourage the sharing of information, and to boost early detection and cure, AFNIC is sharing 31 facts about Breast Cancer. 1.    Breast cancer is a disease in which malignant...
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Customer Service Standards
1. POLITE & RESPECTFUL:      o Greet every customer with a smile.      o Treat customers with respect.      o Listen and try to understand the customers.   2. UNDERSTANDING & FLEXIBLE:      o Put oneself in the customers’ shoes.      o Remember that customers’ issues are our...
read more …