Customer Service Standards
1. POLITE & RESPECTFUL:
o Greet every customer with a smile.
o Treat customers with respect.
o Listen and try to understand the customers.
2. UNDERSTANDING & FLEXIBLE:
o Put oneself in the customers’ shoes.
o Remember that customers’ issues are our issues.
o Always speak in a friendly and calm tone.
3. RESPONSIBLE & PROFESSIONAL:
o Deliver on every commitment made to our customers.
o Find solutions to the customers’ problems.
o Give ones’ full attention to each customer.
4. INNOVATIVE & INITIATIVE:
o Create an innovative customer experience.
o Ensure that every interaction is a positive one.
o Exceed customers’ expectations.