NEWS & MEDIA

Customer Service Standards

Customer Service Standards

1. POLITE & RESPECTFUL:

     o Greet every customer with a smile.

     o Treat customers with respect.

     o Listen and try to understand the customers.

 

2. UNDERSTANDING & FLEXIBLE:

     o Put oneself in the customers’ shoes.

     o Remember that customers’ issues are our issues.

     o Always speak in a friendly and calm tone.

 

3. RESPONSIBLE & PROFESSIONAL:

     o Deliver on every commitment made to our customers.

     o Find solutions to the customers’ problems.

     o Give ones’ full attention to each customer.

 

4. INNOVATIVE & INITIATIVE:

     o Create an innovative customer experience.

     o Ensure that every interaction is a positive one.

     o Exceed customers’ expectations.

VIRTUAL WORK PLACEMENT PROGRAMME
During the first quarter of 2021, AFNIC’s HR & Administration Department—Emiratisation Section conducted a virtual work experience activity in collaboration with the Ministry of Education. More than 250 school students, from the 11th and 12th grades, were in attendance. The programme aimed to help local students gain an insight into AFNIC’s structure, mission, and values....
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The Excellence Award In Tolerance
In line with the views of the U.A.E. and since the start of the company, AFNIC has actively practiced tolerance towards our staff and customers. AFNIC welcomes all customers, while giving special care for people with determination, we continue to make our offices accessible to everyone. AFNIC has been awarded The Excellence Award in Tolerance by the U.A.E. Insurance Authority, in recognition...
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The Outstanding Company In Social Responsibility
Aligning with our company purpose and values, AFNIC has been committed to our social and environmental development activities. Our voluntary actions contribute to social, economic and environmental development. AFNIC has been awarded The Outstanding Company in Social Responsibility Award from the U.A.E. Insurance Authority for our continuous efforts in supporting our society. As a part of...
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