REFUND POLICY FOR POLICY ONLINE PAYMENT
A) When can I cancel my policy?
You can apply for a refund of the motor policy under the following situations.
1. When the vehicle sold or ownership transferred to another party
2. When the Vehicle Insured in another Insurance Company and the Vehicle to be registered with the same insurance of that company
B) What documents do I need to provide to cancel my policy?
The table below explains the documents required for each reason of cancellation:
| Reason for cancellation | Document required |
|---|---|
 Vehicle sold or ownership transferred to another party |
 Cancellation Letter from Traffic Dept.
Vehicle Transfer Certificate issued by Traffic Dept.
Insured’s Emirates ID Copy |
| When the Vehicle Insured in another Insurance Company and the Vehicle to be registered with the same insurance of that company |
New Insurance Policy and New Vehicle Registration
Registration Copy with New Insurance |
C) How can I request for policy cancellation
You may apply for a policy cancellation and premium refund by any of below methods: a. Contact AFNIC by Phone or Email
b. Visit our website to lodge a cancellation request with required documents
c. Visit any of our AFNIC offices with your required documents
Fill in a cancellation request
Provide details and copies of all relevant documents, policy certificate and your ID.
Mention the reason for refund and related documents to support.
AFNIC contact details
Phone Contact : 800 AFNIC
Email Contact : Ho@fujinsco.ae
How long it takes to process the policy cancellation
• Minimum 5 Working Days
E) Other Conditions
Cancellation Refund Premium payable to the Insured only
Cancellation and or refund are subject to evaluation of documents and the policy terms and conditions.
Refund requests are processed for policies having no reported claims.
Premium refund is calculated based on a refund tariff structure of Insurance Authority and is subject to deduction of applicable fees and charges, and the company’s policies and procedures.
Refund for online purchases will NOT be made to your credit card; it will be paid by cheque and to be collected from our offices.
F) Currency
The currency of transaction is UAE Dirhams.
II - AMENDMENTS TO THE POLICY
In case changes to the policy coverage are required after having made the payment online, and if those changes result in reduction of premium, below steps should be followed:
Request to policy changes should be made in writing or by email to our underwriting or call centre department by visiting any of our office
Your request is subject to evaluation by the underwriting department
You may be requested to provide supporting documents to process your request
If the request is approved, confirmation will be communicated to you
Refund of premium, if any, as a result of the changes to the policy is calculated in accordance with tariff structure, policy terms and conditions and company’s procedure
Refund of premium will NOT be made to your credit card; it will be paid by cheque and to be collected from our offices
