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Refund Policy

REFUND POLICY FOR POLICY ONLINE PAYMENT


I - POLICY CANCELLATION


A) When can I cancel my policy?

You can apply for a refund of the motor policy under the following situations.

  1. When the vehicle sold or ownership transferred to another party

  2. When the Vehicle Insured in another Insurance Company and the Vehicle to be registered with the same insurance of that company


B) What documents do I need to provide to cancel my policy?

The table below explains the documents required for each reason of cancellation:

Reason for cancellation

Document required

  • Vehicle sold or ownership transferred to another party

  • Cancellation Letter from Traffic Dept.

  • Vehicle Transfer Certificate issued by Traffic Dept.

  • Insured’s Emirates ID Copy

  • When the Vehicle Insured in another Insurance Company and the Vehicle to be registered with the same insurance of that company

  • New Insurance Policy and New Vehicle Registration

  • Registration Copy with New Insurance


C) How can I request for policy cancellation

  • You may apply for a policy cancellation and premium refund by any of below methods:

  1. Contact AFNIC by Phone or Email

  2. Visit our website to lodge a cancellation request with required documents

  3. Visit any of our AFNIC offices with your required documents

  • Fill in a cancellation request

  • Provide details and copies of all relevant documents, policy certificate and your ID.

  • Mention the reason for refund and related documents to support.


AFNIC contact details

Phone Contact : 800 AFNIC

Email Contact : Ho@fujinsco.ae


How long it takes to process the policy cancellation

• Minimum 5 Working Days



E) Other Conditions

  • Cancellation Refund Premium payable to the Insured only

  • Cancellation and or refund are subject to evaluation of documents and the policy terms and conditions.

  • Refund requests are processed for policies having no reported claims.

  • Premium refund is calculated based on a refund tariff structure of Insurance Authority and is subject to deduction of applicable fees and charges, and the company’s policies and procedures.

  • Refund for online purchases will NOT be made to your credit card; it will be paid by cheque and to be collected from our offices.


F) Currency

The currency of transaction is UAE Dirhams.


II - AMENDMENTS TO THE POLICY

In case changes to the policy coverage are required after having made the payment online, and if those changes result in reduction of premium, below steps should be followed:

  • Request to policy changes should be made in writing or by email to our underwriting or call centre department by visiting any of our office

  • Your request is subject to evaluation by the underwriting department

  • You may be requested to provide supporting documents to process your request

  • If the request is approved, confirmation will be communicated to you

  • Refund of premium, if any, as a result of the changes to the policy is calculated in accordance with tariff structure, policy terms and conditions and company’s procedure

  • Refund of premium will NOT be made to your credit card; it will be paid by cheque and to be collected from our offices