Dear Customer,

Following the directives of the UAE Central Bank to all financial institutions, and our commitment to preventing fraud, kindly be aware that AFNIC will be suspending our WhatsApp communication services, effective 29th April 2026.

We would like to reassure you that AFNIC insurance products and services are still available through our trusted and secure official channels:

✅ AFNIC Website: www.afnic.ae

✅ AFNIC 24/7 Toll Free Customer Care: 80023642

✅ AFNIC Mobile App:
- App Store: Download on App Store
- Google Play: Get it on Google Play

We remain committed to enhancing your digital experience with AFNIC, with increased security and continuous developments on features offered.

Thank you for your understanding and continued trust in Al Fujairah National Insurance Co.

Sincerely,
AFNIC

Dear Customer,

We would like to reassure you that AFNIC insurance products and services are still available through our trusted and secure official channels:

✅ AFNIC Website: www.afnic.ae

✅ AFNIC 24/7 Toll Free Customer Care: 80023642

✅ AFNIC Mobile App:
- App Store: Download on App Store
- Google Play: Get it on Google Play

We remain committed to enhancing your digital experience with AFNIC, with increased security and continuous developments on features offered.

Thank you for your understanding and continued trust in Al Fujairah National Insurance Co.

Sincerely,
AFNIC

عميلنا العزيز،

تماشيًا مع توجيهات مصرف الإمارات العربية المتحدة المركزي لجميع المؤسسات المالية، والتزامًا منا بمكافحة الاحتيال، نود إعلامكم بأن شركة الفجيرة الوطنية للتأمين ستوقف خدمة التواصل عبر واتساب اعتبارًا من 29 أبريل 2026.

نود أن نطمئنكم بأن منتجات وخدمات الفجيرة الوطنية للتأمين لا تزال متاحة عبر قنواتنا الرسمية الموثوقة والآمنة:

✅ موقع AFNIC الإلكتروني: www.afnic.ae

✅ خدمة عملاء AFNIC المجانية على مدار الساعة: 80023642

✅ تطبيق AFNIC للهواتف الذكية:
- آب ستور: تحميل من App Store
- جوجل بلاي: تحميل من Google Play

نحن ملتزمون بتحسين تجربتكم الرقمية مع الفجيرة الوطنية للتأمين، من خلال تعزيز الأمن والتطوير المستمر.

نشكركم على تفهمكم وثقتكم المستمرة في شركة الفجيرة الوطنية للتأمين.

مع خالص التقدير،
شركة الفجيرة الوطنية للتأمين

حسنًا

عميلنا العزيز،

نود أن نطمئنكم بأن منتجات وخدمات الفجيرة الوطنية للتأمين لا تزال متاحة عبر قنواتنا الرسمية الموثوقة والآمنة:

نحن ملتزمون بتحسين تجربتكم الرقمية مع الفجيرة الوطنية للتأمين، من خلال تعزيز الأمن والتطوير المستمر.

نشكركم على تفهمكم وثقتكم المستمرة في شركة الفجيرة الوطنية للتأمين.

مع خالص التقدير،
شركة الفجيرة الوطنية للتأمين

حسنًا

Refund Policy

REFUND POLICY FOR POLICY ONLINE PAYMENT

I - POLICY CANCELLATION

A) When can I cancel my policy?

You can apply for a refund of the motor policy under the following situations.

When the vehicle sold or ownership transferred to another party
When the Vehicle Insured in another Insurance Company and the Vehicle to be registered with the same insurance of that company

B) What documents do I need to provide to cancel my policy?

The table below explains the documents required for each reason of cancellation:

Reason for cancellation	Document required
Vehicle sold or ownership transferred to another party	Cancellation Letter from Traffic Dept. Vehicle Transfer Certificate issued by Traffic Dept. Insured’s Emirates ID Copy
When the Vehicle Insured in another Insurance Company and the Vehicle to be registered with the same insurance of that company	New Insurance Policy and New Vehicle Registration Registration Copy with New Insurance

C) How can I request for policy cancellation

You may apply for a policy cancellation and premium refund by any of below methods:

Contact AFNIC by Phone or Email
Visit our website to lodge a cancellation request with required documents
Visit any of our AFNIC offices with your required documents

Fill in a cancellation request
Provide details and copies of all relevant documents, policy certificate and your ID.
Mention the reason for refund and related documents to support.

AFNIC contact details

Phone Contact : 800 AFNIC

Email Contact : Ho@fujinsco.ae

How long it takes to process the policy cancellation

• Minimum 5 Working Days

E) Other Conditions

Cancellation Refund Premium payable to the Insured only
Cancellation and or refund are subject to evaluation of documents and the policy terms and conditions.
Refund requests are processed for policies having no reported claims.
Premium refund is calculated based on a refund tariff structure of Insurance Authority and is subject to deduction of applicable fees and charges, and the company’s policies and procedures.
Refund for online purchases will NOT be made to your credit card; it will be paid by cheque and to be collected from our offices.

F) Currency

The currency of transaction is UAE Dirhams.

II - AMENDMENTS TO THE POLICY

In case changes to the policy coverage are required after having made the payment online, and if those changes result in reduction of premium, below steps should be followed:

Request to policy changes should be made in writing or by email to our underwriting or call centre department by visiting any of our office
Your request is subject to evaluation by the underwriting department
You may be requested to provide supporting documents to process your request
If the request is approved, confirmation will be communicated to you
Refund of premium, if any, as a result of the changes to the policy is calculated in accordance with tariff structure, policy terms and conditions and company’s procedure
Refund of premium will NOT be made to your credit card; it will be paid by cheque and to be collected from our offices