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Suggestions and Complaints

We value your feedback and are here to listen. Please use the form below to share any complaints or suggestions on how we can better serve you. We look forward to hearing from you.

Kindly note that we are closed on Fridays and Saturdays. Any requests submitted after 4:00 PM will be handled on the next business day.

Complaints Procedure

You may approach the Consumer Protection Department (in all cases) with your complaint on 800SANADAK (800 72 623 25) or info@sanadak.gov.ae.

Alternatively, in case of medical issues you may approach the Dubai Health Authority (https://www.isahd.ae/Home/Ipromes) or the Department of Health - Abu Dhabi.

STEP 1: Filing the Complaint

Contact AFNIC through any of the available options:

STEP 2: Complaint is Registered

  • You will receive a call from AFNIC’s Complaints Team within 24 hours, and an agent will be assigned to your case.
  • Provide all relevant details of your complaint to the assigned agent.
  • An investigation will be conducted with internal and external stakeholders.
  • Follow-up will continue until a resolution is achieved.


STEP 3: Complaint Escalation

Internal:

Request your Complaints Agent to escalate the issue to a higher level of authority.

External:

You may approach the Consumer Protection Department (in all cases) with your complaint on 800SANADAK (800 72 623 25) or info@sanadak.gov.ae.

For medical concerns, you may contact the Dubai Health Authority or the Department of Health - Abu Dhabi.