About company

Services


As a company, we believe that customer service is at the core of our business. We make every effort to ensure that our customers feel secure and assured in their interaction with us, and to this end, we train our team to deal with every inquiry accordingly.

Customer Care comes first

Serves individuals and establishments with fervour

Proposes and provides best coverage at all times

Contributes to better risk management for the clients

Cross-emirates customer care centres

Quick and hassle-free claim services

Prompt indemnity settlements

Quality-controlled contracted service facilities

State-of-the-art online Electronic Insurance Management System

Fast and smart documentation and processes

Over 186 experienced and qualified employees

80% human resources employed in customer services alone

Middle East Insurance Review, June 2020
       AFNIC’s CEO Mr Antoine Maalouli was featured in the Middle East Insurance Review – Customer Engagement June 2020 Cover Story. He discussed the evolution of AFNIC’s customer engagement strategy and how it developed during the Covid-19...
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Gain An Extra Layer Of Protection To Combact Cancer With Health Insurance
                    #AFNICPinktoberFacts October is the dedicated month for spreading awareness about Breast Cancer. To encourage the sharing of information, and to boost early detection and cure, AFNIC is sharing 31 facts about Breast Cancer. 1.    Breast cancer is a disease in which malignant...
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Customer Service Standards
1. POLITE & RESPECTFUL:      o Greet every customer with a smile.      o Treat customers with respect.      o Listen and try to understand the customers.   2. UNDERSTANDING & FLEXIBLE:      o Put oneself in the customers’ shoes.      o Remember that customers’ issues are our...
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