REFUND POLICY FOR POLICY ONLINE PAYMENT

I - POLICY CANCELLATION

A) When can I cancel my policy?

You can apply for a refund of the motor policy under the following situations.

        1. When the vehicle sold or ownership transferred to another party

        2. When the Vehicle Insured in another Insurance Company and the Vehicle to be         registered with the same insurance of that company

B) What documents do I need to provide to cancel my policy?

The table below explains the documents required for each reason of cancellation:


Reason for cancellation Document required
Vehicle sold or ownership transferred to      another party Cancellation Letter from Traffic Dept.
Vehicle Transfer Certificate issued by      Traffic Dept.
Insured’s Emirates ID Copy
When the Vehicle Insured in another      Insurance Company and the Vehicle
      to be registered with the same
      insurance of that company
New Insurance Policy and New Vehicle      Registration
Registration Copy with New Insurance

C) How can I request for policy cancellation

You may apply for a policy cancellation and premium refund by any of below methods:

        a. Contact AFNIC by Phone or Email

        b. Visit our website to lodge a cancellation request with required documents

        c. Visit any of our AFNIC offices with your required documents

Fill in a cancellation request

Provide details and copies of all relevant documents, policy certificate and your ID.

Mention the reason for refund and related documents to support.

AFNIC contact details

Phone Contact : 800 AFNIC

Email Contact : Ho@fujinsco.ae

How long it takes to process the policy cancellation

• Minimum 5 Working Days

E) Other Conditions

Cancellation Refund Premium payable to the Insured only

Cancellation and or refund are subject to evaluation of documents and the            policy terms and conditions.

Refund requests are processed for policies having no reported claims.

Premium refund is calculated based on a refund tariff structure of Insurance            Authority and is subject to deduction of applicable fees and charges, and the            company’s policies and procedures.

Refund for online purchases will NOT be made to your credit card; it will be             paid by cheque and to be collected from our offices.

F) Currency

The currency of transaction is UAE Dirhams.

II - AMENDMENTS TO THE POLICY

In case changes to the policy coverage are required after having made the payment online, and if those changes result in reduction of premium, below steps should be followed:

Request to policy changes should be made in writing or by email to our            underwriting or call centre department by visiting any of our office

Your request is subject to evaluation by the underwriting department

You may be requested to provide supporting documents to process your            request

If the request is approved, confirmation will be communicated to you

Refund of premium, if any, as a result of the changes to the policy is calculated           in accordance with tariff structure, policy terms and conditions and company’s            procedure

Refund of premium will NOT be made to your credit card; it will be paid by            cheque and to be collected from our offices

The Excellence Award In Tolerance
In line with the views of the U.A.E. and since the start of the company, AFNIC has actively practiced tolerance towards our staff and customers. AFNIC welcomes all customers, while giving special care for people with determination, we continue to make our offices accessible to everyone. AFNIC has been awarded The Excellence Award in Tolerance by the U.A.E. Insurance Authority, in recognition...
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The Outstanding Company In Social Responsibility
Aligning with our company purpose and values, AFNIC has been committed to our social and environmental development activities. Our voluntary actions contribute to social, economic and environmental development. AFNIC has been awarded The Outstanding Company in Social Responsibility Award from the U.A.E. Insurance Authority for our continuous efforts in supporting our society. As a part of...
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Middle East Insurance Review, June 2020
       AFNIC’s CEO Mr Antoine Maalouli was featured in the Middle East Insurance Review – Customer Engagement June 2020 Cover Story. He discussed the evolution of AFNIC’s customer engagement strategy and how it developed during the Covid-19...
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